XRP Mobile Help
FAQ

Will XRP Mobile ever ask for my recovery phrase?

No. Not in the support chat, not by email, not on social media, not through a transaction memo. Anyone who asks for your recovery phrase, secret numbers or private key is trying to steal from you.

Never. The only place your recovery phrase or secret numbers belong is inside a wallet app you are restoring, typed by you.

Things that are always a scam:

  • A "support agent" asking you to verify your wallet with your phrase.
  • A website, form or bot that asks for your 12 words to "sync", "validate", "claim" or "unlock" anything.
  • A message inside a tiny XRP payment pointing you to a site.
  • Anyone offering to recover funds if you first give them your keys.

Our support team can help with almost everything using only your public address (it starts with r) and a transaction hash. If you have already shared your phrase with someone, create a new wallet, back it up, and move your funds to it immediately.