My referral code, follow or points are not working
The Share tab runs the referral campaign: codes, tasks and points. Most problems are timing (verification is not instant) or an account that has not been activated yet. Some are known bugs the team is tracking.
How it shows up
- My referral code says invalid
- I followed on X and it still shows as not verified
- My points did not update
- The leaderboard rank looks wrong
- My friend used my code and I got nothing
- Applying the code takes forever
Support can resolve this in chat
Follow the steps below; the support agent can walk you through them.
Check it yourself
- Search the address of the wallet that applied the code on xrpscan.com.
- If it says "Account not found", read "The app says my account needs activating".
- If it shows a balance, continue with step 2.
- The wallet is active, so the campaign can count it. Find what you are seeing in the sections below: the code says invalid, applying it takes very long, the follow is not verified, or points or rank look wrong.
Have this ready if you contact support
- Your XRP address, from Receive
- The code you tried to apply, or your own code
- Your X handle if the problem is the follow task
- A screenshot of the Share tab
Known issue, tracked by the team as xrp-mobile#216, #215, #217.
Before anything else
The campaign needs an activated XRP Ledger account: the referred wallet must have received its first 1 XRP. A code applied to a wallet that has never been funded counts only once that wallet is active. See The app says my account needs activating.
The code says invalid
- Codes are case-insensitive but must be complete. Check for missing characters.
- You cannot use your own code, and a wallet can redeem one code only.
- The Apply code button lights up before the input is fully valid, and some unexpected failures are reported as "invalid code". Wait a moment and try once more before assuming the code is wrong.
Applying a code takes very long
Redemption can take up to a minute while it is verified. Keep the app open. If the sheet freezes after tapping Follow to verify, close the sheet and verify the follow from the task card on the Share tab instead.
The follow is not verified
Follow verification checks that your X account follows the campaign account, and it is not instant. Make sure the handle you typed is exactly your X handle, without the @, and that the follow is public. Give it a few minutes and reopen the Share tab.
Points or rank look wrong
Points update when a task is verified, not when you complete it, and when tied on points the card and the leaderboard can currently show different ranks. That is a display issue being fixed; the points themselves are right.
When to contact support
If a code is refused with a wallet that is active, or a verified task has not credited after a day, contact support with the details at the top of this page. The team can see the campaign record for your address.
Quote unavailable: I cannot get a quote to swap or send
A quote is a live route with real liquidity. It fails when the amount is right at the maximum, when it is under the provider's minimum for that asset, or when the route has no liquidity at that moment. Most cases are solved by changing the amount or waiting a few minutes.
A payment fails with a generic error
An XRP payment on the XRP Ledger fails for one of a few ledger rules: the destination is new and needs 1 XRP, it requires a destination tag, or the payment would dip into your reserve. Other tokens and sends to other networks go through NEAR Intents instead and fail for different reasons.