How do I contact support?
Tap the gear, move to Support and tap Start a chat. Have your public address and any transaction hash ready. Never share your recovery phrase, secret numbers or private key with anyone, including support.
Open XRP Mobile, tap the gear at the top right, move to the Support tab and tap Start a chat. The FAQ under it answers the questions we get most.
To get help fast, have these ready:
- Your public address (Receive, then copy; it starts with
r). - The transaction hash of the payment or swap you are asking about, from its receipt in Activity.
- The asset and network if it is not plain XRP.
- A screenshot of the problem.
Support will never ask for your recovery phrase, secret numbers, private key or PIN. If someone claiming to be support does, end the conversation and, if you shared anything, move your funds to a new wallet.
How do I buy XRP in the app?
Tap Buy on the wallet home, pick an amount, read the full quote (rate, provider fee, what reaches you, how long it takes) and continue to the payment provider for your card details. The XRP lands in this wallet.
How do swaps work?
Swaps are routed through NEAR Intents, a cross-chain settlement network. Your XRP leaves the ledger natively, the swap settles across networks, and the asset you bought is credited to your wallet, all signed by your keys on your phone.